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How Round Robin Works

Distribute leads or assignments fairly among team members using a rotating selection algorithm. This ensures equal workload distribution and prevents any single team member from being overwhelmed.

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Configuration

Inputs

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Team Member Options
string[]
required
Array of team member IDs that are eligible for assignment. The round robin will randomly select one of these team members with equal probability.

Outputs

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selected_team_member_id
string
required
The ID of the team member that was selected by the round robin algorithm for the current assignment.

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Use Cases

Lead Distribution 
Team Member Options: ["sales_rep_1", "sales_rep_2", "sales_rep_3"]
Logic: Equal distribution
Context: New qualified leads assigned to sales team
Support Ticket Assignment 
Team Member Options: ["support_agent_a", "support_agent_b", "support_agent_c"]
Logic: Round robin rotation
Context: Incoming support requests distributed evenly
CSM Assignment for New Customers 
Team Member Options: ["csm_john", "csm_sarah", "csm_mike"]
Logic: Fair distribution
Context: New enterprise customers assigned to available CSMs
Content Review Assignment 
Team Member Options: ["reviewer_1", "reviewer_2"]
Logic: Alternating assignment
Context: Content pieces requiring review distributed evenly

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Best Practices

Team Selection
  • Only include team members who are currently available
  • Consider expertise and specialization when creating pools
  • Update team member pools regularly based on availability
Workload Management
  • Monitor actual workload distribution over time
  • Adjust pools based on team member capacity and performance
  • Consider integrating with capacity planning tools
Assignment Tracking
  • Track assignment patterns to ensure fair distribution
  • Monitor completion rates by assigned team member
  • Use assignment data to optimize team performance
Pool Management
  • Create different pools for different types of assignments
  • Maintain separate pools for different skill sets or departments
  • Consider time zones and working hours when creating pools