If/Else

Add conditional logic to create different paths in your workflow

How If/Else

Add conditional logic to create different paths in your workflow. Users are routed to different actions based on whether they meet specific criteria, allowing for personalized automation flows.

Configuration

Inputs

Condition Type · enum · default: "AND"

Determines how multiple conditions are evaluated together. Choose “AND” when all conditions must be true, or “OR” when any condition can be true.

Options:

• AND - All conditions must be met (default)
• OR - Any condition can be met

Condition · object · required

Define the criteria that determines which path users follow. Supports complex boolean logic using user data, event properties, and workflow context.

Outputs

condition_result · boolean · required

Whether the condition was met. Users with true results follow the “Yes” path, while false results follow the “No” path.

Use Cases

User Tier-Based Actions

Condition: user.subscription_tier = "enterprise"
True Path: Assign enterprise CSM + Create priority channel
False Path: Send standard welcome email

Engagement Level Routing

Condition: user.login_count > 10
True Path: Send advanced features guide
False Path: Send basic getting started content

Geographic Personalization

Condition: user.timezone = "America/New_York"
True Path: Send time-sensitive offers during business hours
False Path: Send general promotional content

Payment Status Handling

Condition: user.payment_failed = true
True Path: Send payment retry notification + Billing team alert
False Path: Continue standard onboarding sequence

Best Practices

Clear Condition Logic

• Use specific, measurable conditions
• Test conditions with sample data before deploying
• Document complex conditions for team understanding

Balanced Path Design

• Ensure both true and false paths provide value
• Avoid overly complex nested conditions
• Consider the user experience for each path

Performance Considerations

• Use efficient conditions that evaluate quickly
• Cache frequently accessed user properties
• Monitor condition evaluation performance in workflows