> ## Documentation Index
> Fetch the complete documentation index at: https://flywheel.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.
# Round Robin
> Distribute leads or assignments fairly among team members
## How Round Robin Works
Distribute leads or assignments fairly among team members using a rotating selection algorithm. This ensures equal workload distribution and prevents any single team member from being overwhelmed.
## Configuration
Array of team member IDs that are eligible for assignment. The round robin will randomly select one of these team members with equal probability.
The ID of the team member that was selected by the round robin algorithm for the current assignment.
## Use Cases
**Lead Distribution**
```
Team Member Options: ["sales_rep_1", "sales_rep_2", "sales_rep_3"]
Logic: Equal distribution
Context: New qualified leads assigned to sales team
```
**Support Ticket Assignment**
```
Team Member Options: ["support_agent_a", "support_agent_b", "support_agent_c"]
Logic: Round robin rotation
Context: Incoming support requests distributed evenly
```
**CSM Assignment for New Customers**
```
Team Member Options: ["csm_john", "csm_sarah", "csm_mike"]
Logic: Fair distribution
Context: New enterprise customers assigned to available CSMs
```
**Content Review Assignment**
```
Team Member Options: ["reviewer_1", "reviewer_2"]
Logic: Alternating assignment
Context: Content pieces requiring review distributed evenly
```
## Best Practices
**Team Selection**
* Only include team members who are currently available
* Consider expertise and specialization when creating pools
* Update team member pools regularly based on availability
**Workload Management**
* Monitor actual workload distribution over time
* Adjust pools based on team member capacity and performance
* Consider integrating with capacity planning tools
**Assignment Tracking**
* Track assignment patterns to ensure fair distribution
* Monitor completion rates by assigned team member
* Use assignment data to optimize team performance
**Pool Management**
* Create different pools for different types of assignments
* Maintain separate pools for different skill sets or departments
* Consider time zones and working hours when creating pools