> ## Documentation Index
> Fetch the complete documentation index at: https://flywheel.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.
# Create Intercom Ticket
> Automatically create support tickets in Intercom for important events
## How Create Intercom Ticket Works
Automatically create support tickets in Intercom for important events or escalations. This ensures critical issues are tracked and assigned appropriately in your support system.
## Configuration
The user associated with this ticket. This should reference a user in your Flywheel system.
The ticket type in Intercom. This determines the category and routing of the ticket.
You need to create the ticket type in Intercom first. Learn how to set up ticket types in the **Intercom documentation**.
The title/subject of the support ticket. Supports dynamic variables for personalization.
Detailed description of the issue or request. Can include context from the workflow trigger.
The ID of the ticket that was created in Intercom.
The ID of the Intercom user associated with the ticket.
## Use Cases
**High-Value Customer Issues**
```
Title: "Priority Support - {{user.name}} ({{user.tier}})"
Description: "High-priority issue for enterprise customer requiring immediate attention"
Ticket Type: Enterprise Support
Use: Ensure VIP customers get immediate support attention
```
**Payment Failure Escalation**
```
Title: "Payment Failed - {{user.name}}"
Description: "Payment failure detected for user {{user.email}}. Subscription at risk."
Ticket Type: Billing Support
Use: Proactively address payment issues before cancellation
```
**Feature Request Tracking**
```
Title: "Feature Request from {{user.name}}"
Description: "User has requested: {{event.feature_request}}"
Ticket Type: Product Feedback
Use: Collect and track user-requested features
```
**Onboarding Issue Escalation**
```
Title: "Onboarding Stuck - {{user.name}}"
Description: "User has been stuck on onboarding step {{user.onboarding_step}} for 3+ days"
Ticket Type: Customer Success
Use: Proactively help users complete onboarding
```
## Best Practices
**Ticket Information**
* Use descriptive titles that clearly identify the issue
* Include relevant context and user information in descriptions
* Choose appropriate ticket types for proper routing
**Automation Triggers**
* Create tickets for high-priority issues that need human attention
* Avoid creating tickets for routine, automated issues
* Use appropriate thresholds to prevent ticket spam
**Integration Management**
* Ensure user mapping between Flywheel and Intercom is accurate
* Monitor ticket creation rates and adjust triggers as needed
* Coordinate with support team on automated ticket expectations